Travelling often denote positive experiences, adventure, and enjoyment. However, for many LGBTQ+ travellers from around the world, the reality of travelling can often paint a very different picture, with new research from leading digital travel platform Booking.com revealing that 71% of UK LGBTQ+ travellers have experienced less than welcoming, or uncomfortable, experiences when travelling.
The most extensive LGBTQ+ travel research from Booking.com to date highlight attitudes, concerns, and travel preferences, as well as past stay experiences, current realities and hopes for a more inclusive travel future. Conducted amongst LGBTQ+ travellers across 25 countries around the world, the study shows that negative experiences are most common while travellers are out and about in public (27%), with LGBTQ+ travellers from India (100%), Denmark (97%) and Mexico (93%) indicating that they are experiencing this most frequently.
The reality of LGBTQ+ travel today
With the study exposing the barriers to inclusive travel that still remain for LGBTQ+ travellers, it also highlights that travel in principle and travel in practice are sometimes two different things for the community. For almost two-thirds of (60%) UK LGBTQ+ travellers, travel does present a time to relax and mentally unwind. However, the reality is that there are a number of additional considerations extending across the entire travel experience that those outside the community may never need to think about.
With nearly half (46%) of LGBTQ+ travellers having experienced discrimination while travelling, through being subjected to stereotyping (26%) being stared at, laughed at, or verbally abused by other travellers (13%) and/or locals (16%), it's not surprising that LGBTQ+ travellers face the added complexity of navigating a trip from selecting a destination all the way through to the activities they take part in:
63% of UK LGBTQ+ travellers say that being part of the community impacts the decisions they make when planning
For example, when selecting a destination:
61% report they have to consider their safety and wellbeing as an LGBTQ+ traveller - most strongly felt by travellers who identify as queer (75%) or gay (74%)
Nearly half (43%) of the LGBTQ+ community feel that the destinations on their 'bucket list' have been affected by being part of the community
49% believe being a member of the LGBTQ+ community impacts who they choose to travel with
47% indicate it impacts the activities they participate in when away
Promising signs of progress and positivity
While there are many obstacles to inclusive travel for those who identify as LGBTQ+, there are still significant areas where travellers are having positive interactions and experiences, with 91% of LGBTQ+ travellers reporting that the majority of their travel experiences so far have been welcoming – with gay and lesbian travellers most likely to agree (90%).
It's also refreshing that over half (51%) of travellers report that being part of the LGBTQ+ community actually makes them feel more confident as a traveller, with 84% saying that they do have the confidence to explore the destinations they want to visit. Gay travellers are most confident here (87%), followed by bisexual travellers (86%).
Ahead of arriving at their chosen property, 24% indicate that they have had friendly and informative correspondence with the property, with almost a quarter (24%) also being offered guidance and information about the local area during their stay. When arriving at a destination, a first impression counts for everything and, fortunately, this has resulted in a positive experience for over a third (34%) of LGBTQ+ travellers who say they have experienced great first impressions on arrivals, such as welcome drinks or friendly staff.
Community connection is key
The research from Booking.com also reveals that the LGBTQ+ community of a destination sits at the heart of many LGBTQ+ traveller decisions, and a passion to experience all that this community has to offer is prevalent among the findings:
65% of UK LGBTQ+ travellers are more likely to travel to a destination that celebrates its local LGBTQ+ community and history
Over half (51%) are more likely to choose travel that allows them to learn more about the historical aspects of the LGBTQ+ community in their chosen destination
While LGBTQ+ travellers want a connection with the LGBTQ+ community to enrich their travelling experiences, they also look to brands to support and recognize the community too, with nearly half of LGBTQ+ travellers (48%) more likely to seek out attractions or activities that are tailored to the LGBTQ+ community. Just under half (49%) also research accommodations, brands, and experiences ahead of booking to understand the role they play in supporting the LGBTQ+ community, and that research leads to the majority (62%) being more likely to book with brands that are making an effort to do so.
A more inclusive travel experience for everyone
Although there are seeds of positivity and green shoots of progress across LGBTQ+ travel, there remains a real need – and opportunity – for the industry to make the travel experience more welcoming, inclusive, and holistically positive for LGBTQ+ travellers, and ultimately for everyone. When UK LGBTQ+ travellers were asked about what they hope to see from travel companies, the results provide real food for thought:
31% would like more tailored recommendations for their preferences and interests
36% would like additional information shared on the LGBTQ+ status of the location, including local laws, religious sensibilities, clothing mandatories and LGBTQ+ hate crime stats
Three in 10 (33%) would like to see filters that allow them to identify properties that offer a positive experience for LGBTQ+ travellers, with a filter being most popular amongst travellers from Brazil (40%), New Zealand, US, and Vietnam (all 39%)
Booking.com recognizes the important role properties play in providing a more inclusive experience and is taking action to pave the way for everyone to Travel Proud. Launched in August 2021, Booking.com's Proud Hospitality training programme is available in English, French, German and Spanish for its accommodation partners globally. It now has more than 10,000 Proud Certified properties across 95 countries and territories on the ground on its platform, including 1,400 in the UK.
The goal of the 75-minute online Proud Hospitality training session (developed in partnership with HospitableMe) is to help hospitality professionals understand the challenges and barriers that the LGBTQ+ community face when travelling, providing them with practical skills and techniques that they can immediately put into practice at their property. The training is available free of charge to all Booking.com property partners globally and includes access to additional resources, such as a Travel Proud Customer Toolkit, which Proud Certified properties are encouraged to make available to all guest-facing staff, so that they can confidently answer questions and provide an even more welcoming experience to their LGBTQ+ guests.
Upon completion of this online course – and the commitment to deliver a more inclusive experience – Proud Certified partners receive a Travel Proud badge on their property page to show potential guests that they can rely on a more welcoming experience – putting LGBTQ+ travellers at ease in the knowledge that the properties they are selecting have committed to making more inclusive hospitality their standard. A selection of cities with multiple Proud Certified properties are further showcased on a designated Travel Proud page, where travellers can learn more about the initiative, as well as find and book Proud Certified properties.